Nº 132 :: Service design across borders

Our 132nd meetup at Mesh took up the growing overlap between interaction design, user experience and service design, and asked what the goals, boundaries and outcomes of service design are.

Linn Vizard, a service designer from Canada, gave the talk "The Material of Outcomes". She addressed why the impact of services is harder to define and measure than that of physical products, and proposed a taxonomy of outcomes ranging from implemented, physical changes to shifts in mindset and new capabilities and conversations.

Kaja Kistorp and Emilie Strømmen Olsen, who have worked with service design projects, research and education in Norway since the field's early days, followed with "Living the Service Design Dream". They reflected on how service design has grown in Norway over the previous five to ten years and on the impact and challenges they have seen as practitioners.

Speakers

• Linn Vizard, Canada — The Material of Outcomes
• Kaja Kistorp, Norway — Living the Service Design Dream
• Emilie Strømmen Olsen, Norway — Living the Service Design Dream

The original event page is on meetup.com.