Nº 139 :: How Kolonial.no scaled up when Norway went into lockdown

Our 139th event was held online on Hopin. It looked at how the online grocery retailer Kolonial.no responded when Norway went into lockdown on 12 March 2020 and customer demand rose roughly tenfold almost overnight.

Hilde Dybdahl Johannessen, service designer, board member and UX lead at Kolonial.no, had followed the strategic, operational and design decisions closely during the pandemic. She described how the company doubled its capacity within weeks, launched a new service in 48 hours and kept serving customers through the crisis, with a side note on what happened to toilet paper.

Kolonial.no was presented as a product and technology company that designs and builds its own solutions across the whole value chain.

Speakers

• Hilde Dybdahl Johannessen, Service designer, board member and UX lead, Kolonial.no — How Kolonial.no scaled up when Norway went into lockdown

The original event page is on meetup.com.