Jeff Sussna :: Designing and Operating User-Centered Digital Services

We hosted Jeff Sussna, founder and principal of the Minneapolis consultancy Ingineering.IT and author of Designing Delivery: Rethinking IT in the Digital Service Economy. The event moved to Café Amsterdam because of a long waiting list.

Sussna, who has nearly 30 years of experience leading development, QA and operations teams, argued that Agile, DevOps, cloud, Lean UX and service design all serve the same purpose: helping an organisation understand its environment and respond to change. He introduced Continuous Design, a cross-functional practice that connects marketing, design, development and operations in a continuous loop between design and operations.

The talk covered treating digital services as an integrated whole, adapting design and IT methods, maintaining quality across the lifecycle, and building resilient systems and organisations. Sussna also ran a Continuous Design workshop the following day.

Speakers

• Jeff Sussna, Founder and Principal, Ingineering.IT (Minneapolis); author of Designing Delivery — Designing and Operating User-Centered Digital Services

The original event page is on meetup.com.