Service Design as a Service: Why projects don't get past implementation

This event has passed

We opened 2016 at Mesh with a talk by Daniel Jackson and Pernille Landa Hansen, former students at the Oslo School of Architecture and Design (AHO), on why service design work so often stops before it changes the actual service.

Organisations increasingly ask for holistic services and well-timed customer experiences, yet many projects end at the research or pre-project stage. The event asked whether the cause lies in service design as a method, in designers themselves, or in the maturity of clients and organisations.

Jackson and Hansen had studied the question in their thesis on implementing service design in large organisations, based on more than 60 interviews and observation of five organisations during spring 2015. They presented their findings and proposed a revised design process for practising and aspiring service designers, followed by discussion with the audience.

Speakers

  • Daniel Jackson, Former student, Oslo School of Architecture and Design (AHO) — Service Design as a Service: Why projects don't get past implementation
  • Pernille Landa Hansen, Former student, Oslo School of Architecture and Design (AHO) — Service Design as a Service: Why projects don't get past implementation

The original event page is on meetup.com.

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