Service Design: Transforming Public Services through Design-Driven Processes

We hosted an evening at NITH on designing public services, with two talks.

Jan Walter Parr, industrial designer at KADABRA, presented "Blanke ark – Design for Democracy", about the design process behind Norway's new election equipment, Blanke Ark. He discussed the role of a design office as a supplier to the public sector and showed how KADABRA involved users in each iterative phase of the project.

Ingvild Sundby, who had worked with service design across several industries, shared her experience from the health sector, including processes, tools and challenges. She also argued why, in her words, "service design eats LEAN for breakfast".

The conversation continued afterwards over beers at Oslo Mekaniske.

Speakers

• Jan Walter Parr, Industrial designer, KADABRA — "Blanke ark" – Design for Democracy
• Ingvild Sundby, Service designer — Service design in the health sector

The original event page is on meetup.com.