The art of creating superior User Experiences in the Public Sector

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We gathered four interaction design practitioners from large public-sector projects in the UK, Norway and the Netherlands for an evening at Mesh on designing good user experiences for public services.

Matthew Sheret had spent 2012–2016 at the UK Government Digital Service, helping make user-centred design central to public service development. Ingvild Sundby worked on user insight, journey mapping and interaction design in the City of Oslo's digitalisation efforts. Peter Boersma was online product owner for my.amsterdam.nl at the City of Amsterdam. Joachim Svela, an architect at Itera Experience, was lead UX designer on Basen, a project digitising services for Forsvarsbygg's roughly 22,000 customers in the military sector.

Each speaker gave a short talk on lessons from their work, and the evening ended with a panel debate.

Speakers

  • Matthew Sheret, Government Digital Service (GDS) / gov.uk
  • Ingvild Sundby, City of Oslo (Oslo kommune)
  • Peter Boersma, City of Amsterdam; Online Product Owner, my.amsterdam.nl
  • Joachim Svela, Itera Experience, lead UX designer for Forsvarsbygg (Norwegian Defence Estate Agency)

The original event page is on meetup.com.

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