VS. A conversation with Alan Cooper & Lavrans Løvlie

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We opened our autumn 2015 season at Café Amsterdam with an on-stage conversation between Alan Cooper and Lavrans Løvlie, two practitioners associated with interaction design and service design respectively.

Cooper co-founded the consultancy Cooper in 1992, wrote About Face and The Inmates Are Running the Asylum, and developed goal-directed design and the use of personas. Løvlie is a founding partner of Livework and co-author of Service Design: From Insight to Implementation, with projects for clients such as Samsung, the BBC and the Norwegian Directorate of Health.

Instead of separate talks, the evening was run as an interview, with questions submitted by attendees when they registered. Topics included whether the industry needs separate disciplines covering the same ground, the role of the customer journey in customer experience work, why interaction designers should not be confined to wireframing, and what personas are for.

Speakers

  • Alan Cooper, Co-founder, Cooper; author of About Face and The Inmates Are Running the Asylum
  • Lavrans Løvlie, Founding partner, Livework; co-author of Service Design: From Insight to Implementation

The original event page is on meetup.com.

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