Ruter: Adapting to our customers' needs
Marius Røstad will in his opening keynote discuss the challenges Ruter has gone through recently and how design systems can help in solving such challenges; from working with more traditional methods and tools to more effective ones, where the services are expected to be at the standard of the very best solutions in the world, and meet the needs of the customers – at all time.
About the speaker
My speciality is creating experiences that delivers on customers wants and needs in a delightful way. As one of the co-founders of Nimber I created one of the interesting matching platforms in the sharing economy, where core KPIs and customer satisfaction was far above industry standards. Nimber's reach was global, and we successfully launched the service in international markets. Now I'm running the product and design team at Ruter, focusing on creating a new seamless digital travel experience in the region of Oslo and Viken in Norway. Scaling from what essentially started as an internal startup to a professional product division in the middle of the company. We combine know how of our customer behavior and needs with business goals and drivers. This to ensure we develop the right products at the right time. This is what I do. During my time at Ruter I have been instrumental in delivering our new product vision, roadmap and product strategy. Currently busy making sure that product strategy is executed.
About Ruter As
Ruter plans, coordinates, orders and markets public transport in Oslo and former Akershus (now part of Viken county). All transport services are performed by various operating companies on the company's behalf.